Refund policy

Return Policy – YANA LACE
Try It Risk-Free

We want you to love what you ordered. If something isn’t quite right, you can return your item(s) within 14 days of delivery — simple and stress-free.

Easy, Hassle-Free Returns

To qualify for a return:

  • Items must be in original condition

  • All original packaging and tags must be included

You’re welcome to try your items at home — just like you would in a store.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’ll fix it — no questions asked.

Please contact us within 48 hours of delivery, and we’ll resolve the issue as quickly as possible with a replacement or full refund.

How to Start a Return

Starting a return is easy.

Email info@yanalace.com with:

  • Your order number

  • Your full name

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Our support team will guide you through the next steps quickly and clearly.

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • We recommend using a tracked shipping method for your peace of mind

Fast & Transparent Refunds

  • Returns are processed within 7 business days after arrival

  • Once approved, refunds are issued within 14 days

  • Refunds are always made to your original payment method

No hidden fees. No surprises.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.
Because of this, orders cannot be changed or canceled once placed.

If needed, you can still return your order after delivery.

Your Rights

You have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.

Need Help?

We’re here to help every step of the way.

If you have any questions, contact us at info@yanalace.com — our team aims to respond within 24 hours.